At phwi, your privacy is not an afterthought — it is a core part of how we build and operate our platform. This Privacy Policy explains what personal data we collect from Filipino players, why we collect it, how we use and protect it, and what rights you have under Philippine law.
This policy applies to all users of the phwi online gaming platform, including visitors, registered players, and VIP members. Please read it carefully alongside our Terms & Conditions.
phwi ("phwi," "we," "us," or "our") is committed to protecting the personal data of every Filipino player who uses our online gaming platform at phwi.app ("Platform"). This Privacy Policy has been prepared in compliance with the Republic Act No. 10173 — Data Privacy Act of 2012 (DPA) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC) of the Philippines.
This Privacy Policy applies to all personal data collected through the phwi Platform, including data collected via account registration, gameplay, financial transactions, customer support interactions, and marketing communications. It covers data collected from players located in the Philippines and from any individual who accesses the phwi Platform regardless of location.
By registering an account on phwi or by continuing to use the Platform after this policy has been made available to you, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
Data Controller: phwi is the personal information controller (PIC) responsible for your data as defined under the Philippine Data Privacy Act of 2012. Our designated Data Protection Officer (DPO) can be reached at the contact details provided in Section 13 of this policy.
phwi collects personal data that is necessary for the operation of our Platform, compliance with Philippine regulatory requirements, and the delivery of a safe and personalized gaming experience. The categories of personal data we collect include:
| Data Category | Examples | Collection Method |
|---|---|---|
| Identity & Contact | Name, DOB, address, mobile, email | Registration form, KYC submission |
| Financial | GCash number, bank account, transactions | Cashier, payment processor |
| Technical | IP address, device info, session logs | Automatic (Platform systems) |
| Communications | Support chat logs, email records | Customer support interactions |
phwi uses the personal data we collect for the following purposes:
To create and manage your phwi player account, verify your identity and age (21+ requirement), process deposits and withdrawals in Philippine Peso, and provide access to our full library of casino games including slots, live casino, and specialty games.
To comply with our obligations under PAGCOR regulations, the Philippine Anti-Money Laundering Act (AMLA), the Data Privacy Act of 2012, and any other applicable Philippine laws. This includes conducting Know Your Customer (KYC) verification, filing Suspicious Transaction Reports (STRs) with the Anti-Money Laundering Council (AMLC) where required, and maintaining records as mandated by law.
To detect, investigate, and prevent fraudulent activity, unauthorized account access, bonus abuse, money laundering, and other prohibited conduct as defined in our Terms & Conditions. phwi uses automated systems and manual review processes to monitor for suspicious activity.
To monitor player behavior for signs of problem gambling, enforce self-exclusion requests, apply deposit and loss limits set by players, and comply with PAGCOR's responsible gaming requirements. phwi takes its duty of care to Filipino players seriously and uses data to protect vulnerable players.
To respond to your inquiries, resolve disputes, process complaints, and improve the quality of our support services. Support interactions may be recorded and retained for quality assurance and training purposes.
To send you information about phwi promotions, bonuses, new games, and special offers — but only where you have provided your consent to receive marketing communications. You may withdraw your marketing consent at any time by contacting our support team or using the unsubscribe option in any marketing email.
To analyze usage patterns, improve the phwi Platform's performance and user experience, develop new features, and conduct internal research and analytics. Where possible, this analysis is performed on aggregated or anonymized data.
Under the Philippine Data Privacy Act of 2012, phwi processes your personal data on the following legal bases:
phwi does not sell your personal data to third parties. We share your data only in the following circumstances and only to the extent necessary for the stated purpose:
phwi engages trusted third-party service providers to assist in operating the Platform, including payment processors (GCash, PayMaya, Philippine banks), KYC verification providers, game software providers, cloud hosting services, and customer support platforms. These providers are contractually bound to process your data only on phwi's instructions and in compliance with the Data Privacy Act.
phwi discloses personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities where required by law, court order, or regulatory directive. phwi cooperates fully with all lawful requests from Philippine authorities.
In the event of a merger, acquisition, or sale of all or part of phwi's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and your rights under the Data Privacy Act will be preserved.
phwi may disclose personal data where necessary to protect the rights, property, or safety of phwi, its players, or the public — including sharing information with law enforcement agencies in connection with investigations of fraud, money laundering, or other criminal activity.
No Data Sales: phwi does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. Your data is used solely to operate and improve the phwi Platform and to comply with Philippine legal obligations.
Cookies are small text files placed on your device when you visit the phwi Platform. They help us recognize your device, maintain your session, remember your preferences, and analyze how the Platform is used. phwi uses both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).
You can control non-essential cookies through your browser settings or through the phwi cookie preference center. Please note that disabling certain cookies may affect the functionality of the Platform. For detailed instructions on managing cookies in your browser, refer to your browser's help documentation.
phwi retains your personal data for as long as necessary to fulfill the purposes described in this Privacy Policy, subject to the following retention periods:
Upon expiry of the applicable retention period, phwi will securely delete or anonymize your personal data in accordance with the National Privacy Commission's guidelines on data disposal. Where data is anonymized rather than deleted, the resulting anonymized data may be retained indefinitely for analytical purposes as it no longer constitutes personal data under the Data Privacy Act.
phwi implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security framework includes:
Your Responsibility: While phwi takes every reasonable step to protect your data, you are also responsible for maintaining the security of your phwi account credentials. Never share your password or OTP with anyone — phwi staff will never ask for your password.
As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by phwi:
You have the right to be informed of how your personal data is being collected, processed, and used. This Privacy Policy is phwi's primary mechanism for fulfilling this obligation.
You have the right to request a copy of the personal data phwi holds about you, including information about the purposes for which it is processed and the third parties with whom it has been shared. Access requests will be fulfilled within fifteen (15) business days of receipt.
You have the right to request correction of any inaccurate or incomplete personal data phwi holds about you. You may update certain account details directly through the phwi Platform, or contact our support team for assistance with more complex corrections.
You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where processing is unlawful. Please note that this right is subject to phwi's legal obligations to retain certain data under AMLA and PAGCOR regulations, which may override erasure requests in specific circumstances.
You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request that phwi transmit this data to another personal information controller where technically feasible.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to phwi's overriding legal obligations.
If you believe that phwi has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines through the NPC's official complaint channels. phwi encourages you to contact us first so we can attempt to resolve your concern directly.
To exercise any of the above rights, please contact phwi's Data Protection Officer using the contact details provided in Section 13. phwi will respond to all data rights requests within the timeframes prescribed by the Data Privacy Act.
The phwi Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. phwi does not knowingly collect personal data from any person under the age of 21.
If phwi becomes aware that personal data has been collected from a person under 21, we will immediately suspend the associated account, delete the personal data in question, and return any deposited funds to the original payment source after completing any required regulatory reporting.
Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming platforms. If you believe a minor has registered on the phwi Platform, please contact our support team immediately so we can take appropriate action.
21+ Only: phwi strictly enforces the minimum age requirement of 21 years for all players. Age verification is conducted as part of the KYC process and may be requested at any time during a player's account lifecycle.
phwi's primary operations and data storage are based in the Philippines. However, some of our third-party service providers — including cloud infrastructure providers and game software suppliers — may process or store data in jurisdictions outside the Philippines.
Where personal data is transferred outside the Philippines, phwi ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required by the Philippine Data Privacy Act. These safeguards may include:
By using the phwi Platform, you acknowledge and consent to the transfer of your personal data to third-party service providers outside the Philippines where necessary for the delivery of phwi's services, subject to the safeguards described above.
phwi reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or NPC guidance. When material changes are made, phwi will notify registered players via the email address associated with their account and/or by displaying a prominent notice on the phwi Platform prior to the changes taking effect.
The date of the most recent revision is indicated at the top of this document. We encourage all phwi players to review this Privacy Policy periodically to stay informed of how we are protecting their personal data. Your continued use of the phwi Platform following the effective date of any amendment constitutes your acknowledgment of the revised Privacy Policy.
If any amendment materially reduces your rights or increases phwi's use of your personal data in ways that require fresh consent under the Data Privacy Act, phwi will seek your explicit consent before the amended terms take effect with respect to your data.
phwi has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Philippine Data Privacy Act of 2012. If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by phwi, please contact our DPO through the following channels:
For complaints that cannot be resolved directly with phwi, you may contact the National Privacy Commission (NPC) of the Philippines through their official channels. phwi fully supports the NPC's mandate to protect the data privacy rights of all Filipinos.
Six pillars of data protection that every Filipino phwi player can count on.
phwi's data practices are fully aligned with Republic Act No. 10173 — the Philippine Data Privacy Act of 2012 — and are subject to oversight by the National Privacy Commission.
Every byte of data you send to phwi is protected by 256-bit SSL encryption in transit. Sensitive stored data is encrypted at rest and payment details are tokenized — never stored in plain text.
phwi has appointed a qualified Data Protection Officer (DPO) as required by the DPA. Your privacy rights requests are handled by a dedicated team, not a generic support queue.
phwi does not sell, rent, or trade your personal data to any third party for commercial purposes. Your information is used solely to operate phwi and comply with Philippine legal obligations.
Access, correct, delete, or export your personal data at any time. phwi honors all data subject rights under the DPA and responds to requests within the legally mandated timeframes.
As a PAGCOR-regulated platform, phwi's security and data handling practices are subject to regulatory review. Filipino players can trust that phwi meets the standards set by the Philippines' primary gaming authority.
Your data is safe, your privacy is protected, and your gaming experience is fair. Join hundreds of thousands of Filipino players who trust phwi for their online casino entertainment.
phwi is strictly for players aged 21 and above. Please play responsibly. Gambling is addictive. Know when to stop.